ServiceNow Development
Overview:
You will learn application configuration, application setup and integrations in this course. ServiceNow is vast platform and many new features and development concepts are keep adding in new releases every time. We try our best to keep this course contents updated so that students will not miss any new items during ServiceNow interview. If you still think that any topic is left out then please do let us know.
32 hours of interactive training. 16 classes, 2 hours each. Includes Lab. Does not include Project time or self-practice
Quiz modules after every class
Video Recording of the lecture with membership
One on One support with membership
Intended Audience:
Technical Architects
Developers
Oprations Support
SRE
Curriculum:
Introduction to ServiceNow
Introduction to service now instances & Process
SNC Navigations
SNC Applications and Modules
Forms, Lists and Tables
Basic Forms and List Modifications and Administration
Personalizing Forms
Creating new sections in forms
Personalizing Lists and List controls
Introduction to Different types of Fields
Dependent choice field creation
Configuring Users and Groups and Administration
Users
Groups
Roles
Roles tagging to users and groups
Tables and Columns Administration
Introduction, schema map, creating tables adding fields etc.
Auditing tables and fields
Recovering deleted data
Applications and Modules Administration
Creating and modifying applications and modules and other related activities
Limiting access of Applications and modules to specific set of roles
Introduction on Different Modules
Incident Management
Problem Management
Change Management and it’s workflows
Service Level Management
Change Management
Different types of change requests and their significance
Change Types and Respective workflows
Risk Assessment Plugin activation
Risk Questionnaires configuration and defining thresholds and conditions
Service Level Management
SLA definitions and triggering conditions
SLA schedules
Retroactive start usage in SLA
SLA workflow and Notifications on breach
Service Catalog
Introduction to Items and Categories
Introduction to Variables and Variable Sets.
Creating workflows
Associating workflows to Items
Email Notifications and Events
Email notification creation(when to trigger, whom to trigger, What content to send)
Templates utilization in email notification
Events creation
Email notification through events
Email notification in workflow via notification and events
Send to event creator usage
Debugging mail sending issues
Import sets and Transform Maps
Data load through excel
Transform Mapping(Auto and Manual mapping)
Scheduled Imports
CMDB and Discovery
CMDB purpose in incident & problem & change request
1Data load using import sets into CMDB
Different ways how data come into CMDB(importsets,discovery,3rd party CMDB integration)
Discovery purpose
Help the helpdesk in ServiceNow
How to enable Discovery in Snow
Scripting
Client Side scripting
Client Scripts (Intro, How to write and use)
UI Policy (Intro, How to write and use)
UI Scripts
UI Page
UI Macros
Server Side scripting
UI Actions (Intro, How to write and use)
Business Rules and Global Business Rules (Intro, How to write and use)
Script Include
Background Scripts
Update Sets
Introduction to update set
Creating an update set
Using an update set
Creating update source
Retrieving update sets
Moving changes between instances
Advantages and best practices
Reports, Gauges and Homepage
Creating Quick reports from lists
Creating Reports, Gauges and Homepages
Various types of reports and usage
Scheduling reports
Integration with ServiceNow
LDAP Integration
SSO Integration
Discovery Integration
MID service Integration
SAP Integration with ServiceNow
ServiceWatch integration with ServiceNow
18. Service Portal
Widget
Page
New Portal
Miscellaneous information like different versions, differences and how to upgrade.
Trainer Profile:
Our Trainers are 15+ years Industry experience with ServiceNow certifications. Our trainers teach you step by step all concepts theoretically and practically through quizzes, labs and capstone projects. Trainers also guide you in preparing various certifications.
